listed above. For instance, it doesn’t take too much for a high-performing individual to bolt when working with a caustic client.
In the end, every firm has a bad run from time to time. Even the best-in-class firms make errors and lament about their evolving state. However, when will your company decide whether enough is enough?
Great businesses reflect on their performance. Before they cast wild aspersions, they look in the mirror, wipe the fog away and take a long, internal look. And only then do they make the right course corrections to achieve their mission.