by Gregg M. Schoppman
Thursday, January 31, 2013

A mid-job review can help to increase efficiency and reduce the chance that customers will be unsatisfied upon the completion of a job. A survey consisting of the following questions can be an excellent tool for contractors to gather the information necessary to make improvements before the end of the project:

  • How are we doing at proactively communicating with you about issues and resolutions? What could we do better?
  • How are we doing at managing to your schedule? What could we do better?
  • How are we doing at managing your costs? What could we do better?
  • How are we doing at managing the project site, clean-up and disruption to neighbors? What could we do better?

The key to this process is to take action. Do not ask the customer about areas of improvements and then fail to deliver. A short, concise survey such as this is powerful in the hands of a project team intent on delivering for the customer.


Gregg M. Schoppman is a consultant with FMI, management consultants and investment bankers for the construction industry. Schoppman specializes in the areas of productivity and project management. He also leads FMI’s project management consulting practice. Prior to joining FMI, Schoppman served as a senior project manager for a general contracting firm in central Florida. He has completed complex construction projects in the medical, pharmaceutical, office, heavy civil, industrial, manufacturing and multi-family markets. Furthermore, Schoppman has expertise in numerous contract delivery methods as well as knowledge of many geographical markets. For more information, visit www.fminet.com or email Gregg Schoppman at gschoppman@fminet.com.